Returns & Exchanges

At The Melting Shack LTD, we strive for perfection in every bite, but due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim.

1

Document the Issue

Take clear photographs of the damaged packaging and the product immediately upon arrival to help us process your request.

2

Contact Support

Email our team at [email protected] with your order number and the attached photos of the affected items.

3

Review Process

Our quality assurance team will review your submission within 48 hours to determine if a refund or replacement is eligible.

4

Resolution

Once approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing